Negative reviews tackled first — they carry the biggest reputation risk. Then recent positives. Every response sounds like you wrote it yourself.
We turn it around fast. You get a clean document — Google Doc or PDF — with every response ready to copy-paste directly into Google Maps.
Not happy with the tone on a response? Send it back. We'll revise at no extra charge until it sounds right to you.
Bonus 1-pager: how to respond to reviews going forward so you keep winning customers from Google Search. Yours to keep.
“Took 3 days longer than quoted and no one called to update me. Had to reschedule a job because of it.”
“Hi Mike, we're really sorry for the communication gap and the delay — that's not the standard we hold ourselves to. We've looked into your job and we completely understand the frustration of having to reschedule. We'd love the chance to make this right. If you're open to it, please give us a call at your convenience and we'll take care of you. Thank you for the feedback — it helps us improve.”
“Carlos and his team were on time, finished the pipe repair in under 2 hours, and cleaned up after. Pricing was fair. Will definitely call again.”
“Sarah, thank you so much — this genuinely made our day! Carlos and the crew take a lot of pride in their work, so hearing that it showed means a lot. Really appreciate you taking the time to leave a review, and we look forward to being your go-to plumber next time anything comes up.”
One-time, flat fee. No surprises.
Your Google Maps URL and any tone notes. Takes 2 minutes.
Up to 30 responses, negatives prioritized. Delivered in 48 hours.
Paste each response into Google Maps. Done in under 15 minutes.
Less than losing one customer. Done in 48 hours.
A plumber in Chicago got 12 new calls in one month after responding to his reviews. A shop in LA turned a 2-star into a loyal repeat customer. Your reviews are already there — they just need answers.
Questions? Email us at hello@starmarks.co — we respond within a few hours.